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OK - phone it is. Thanks for the heads up. They will know the timer box has been opened. I peeled back the void tape rather than cutting it, but it's designed to leave behind some shiny tell-tale signs that it has been un-stuck. I had to prime the pump the first time i turned it on via suck...

When I had the timer box open I didn't see a unique ID but it was marked with initials and month it was made: 12/09. I sent tech an email - will update when I get it figured out. I initially had the drain pump on the front per the directions, but switched per mrduke's rec. Now that I've...

Thanks for the ideas - shimmed to tip as suggested. Did the test w/ fan and both fan and pump failed to turn on....so faulty controller then?

Hi - Thanks for all great info in this thread. Made setup a breeze, besides getting the tubing over the pump outlet. The only suggestion I have that might help others with that is to use very small needle-nose pliers to grip the wall of the tubing to help pull it on. Testing the system now...