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Just PM a moderator on their forum and they should help you....that's how I got my issue resolved... That xo Kalak xo guy is very nice and helpful.

Sorry to hear all the negative experiences, but I just had a really positive one at the Stax. My order took about 3 weeks to arrive. He only had 4 of the 6 packs I ordered tho, unfortunately. So he compensated me with 30 extra credit on top of the cost of the two packs. If you guys are having...