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Are you in the FB user group? Its a good positive place to share and learn "ExtractCraft User Group". You can get lots of tips there and lots of things you search as well

Hmmmm, if everything is seated properly it should suck down immediately with little or no help at all. There is a section in the user manual trouble shooting that has some specific steps to check that might be useful. From what you are describing I might first look for small chunks of debris...

You can actually reclaim 95% of the ethanol that goes into the machine. You lose some to the plant matter in the wash but this loss is outside of the machine itself. If you want to reclaim some of that material you can actually put the plant matter in the cup and evaporate out the ethanol to...

Full disclosure: I run ExtractCraft. First of all, thank you very much for doing the review, all input is very appreciated and important to us. I would be happy to address some of the things you mention in your review if you would like? I don't want to bust in on the discussion without your...