hsfkush
Well-Known Member
Part 1
So, around two weeks ago I placed a very small order for 1 pack of White Widow by Female Seeds. I'd contacted EM regarding a change in the auto flowering seeds.
The response was swift and very polite.
So my order arrives and I immediately check the freebies to see what I was given and here is what I got...
2x Black Domina/Rosseta Stone(should have been 1)
4x 7/8 Sour(should have been 2)
4x Sleetstack/Skunk #1(should have been 2)
2x Northern Lights/Chronic(should have been 1)
So I pretty much doubled my free seeds just by asking if I could have the auto's removed.
Conclusion: Very happy, as I basically doubled my seeds.
Part 2
So even though I didn't notice this straight away, the response was very good. I noticed last week that I didn't have White Widow, I have "Iced White Widow", now even though I was and still am happy with it(cost me about $20), I just queried EM to see what was going on. Here is the full conversation below.
Originally Posted by hsfkush
Hi there, I thought this would be more appropriate if I PM'd you first, rather than take it to the public forums like some do.
I placed an order around a week ago(order #xxxxxxxxxxxx) for what is currently listed on your site as White Widow. However, I noticed on the breeders pack that it says "Iced White Widow". I was just wondering if this is an unseen misprint on the website or if this human error.
If you need picture proof then I can provide it with out any problems.
Thanks in advance.
Originally Posted by E M
You are correct this was an error on the site which has now been updated please let me know how we can make this right
Originally Posted by hsfkush
Hi there, sorry for the delayed reply, I've not had the time to get onto my computer much, I'm not overly bothered by the situation as they were cheap enough as it is. You can fix it how you see fit, you still have my custom regardless and you'll still be recommended by myself to others.
I'll leave it to you to decide, just ask that you PM me with what you decide to do, thank you.
Originally Posted by E M
Hi
When you make another order i will send you some branded seeds place a note on the order in the check out page letting them know EM authorised it,
Is this ok ?
Conclusion: Is that not just fantastic customer service or what? Even though the order was very small and inexpensive, he still took the time to take it seriously and has said that he'll duly compensate even though I didn't ask for that.
10/10 from me.
P.S.
For the kids who rage before having their problems resolved, this is how you do it. You don't go spouting bullshit on the forums with out having a conclusion first. I see it as childish and a way to gain more than you're entitled too.
Wait for the final outcome before making a thread, it becomes more useful that way and you don't look like a total muppet.
I hope this gives others an incentive to order with SoS.
So, around two weeks ago I placed a very small order for 1 pack of White Widow by Female Seeds. I'd contacted EM regarding a change in the auto flowering seeds.
The response was swift and very polite.
So my order arrives and I immediately check the freebies to see what I was given and here is what I got...
2x Black Domina/Rosseta Stone(should have been 1)
4x 7/8 Sour(should have been 2)
4x Sleetstack/Skunk #1(should have been 2)
2x Northern Lights/Chronic(should have been 1)
So I pretty much doubled my free seeds just by asking if I could have the auto's removed.
Conclusion: Very happy, as I basically doubled my seeds.
Part 2
So even though I didn't notice this straight away, the response was very good. I noticed last week that I didn't have White Widow, I have "Iced White Widow", now even though I was and still am happy with it(cost me about $20), I just queried EM to see what was going on. Here is the full conversation below.
Hi there, I thought this would be more appropriate if I PM'd you first, rather than take it to the public forums like some do.
I placed an order around a week ago(order #xxxxxxxxxxxx) for what is currently listed on your site as White Widow. However, I noticed on the breeders pack that it says "Iced White Widow". I was just wondering if this is an unseen misprint on the website or if this human error.
If you need picture proof then I can provide it with out any problems.
Thanks in advance.
You are correct this was an error on the site which has now been updated please let me know how we can make this right
Hi there, sorry for the delayed reply, I've not had the time to get onto my computer much, I'm not overly bothered by the situation as they were cheap enough as it is. You can fix it how you see fit, you still have my custom regardless and you'll still be recommended by myself to others.
I'll leave it to you to decide, just ask that you PM me with what you decide to do, thank you.
Hi
When you make another order i will send you some branded seeds place a note on the order in the check out page letting them know EM authorised it,
Is this ok ?
Conclusion: Is that not just fantastic customer service or what? Even though the order was very small and inexpensive, he still took the time to take it seriously and has said that he'll duly compensate even though I didn't ask for that.
10/10 from me.
P.S.
For the kids who rage before having their problems resolved, this is how you do it. You don't go spouting bullshit on the forums with out having a conclusion first. I see it as childish and a way to gain more than you're entitled too.
Wait for the final outcome before making a thread, it becomes more useful that way and you don't look like a total muppet.
I hope this gives others an incentive to order with SoS.
