karmaxul
Well-Known Member
First off let me say I love my centurion trimmers. Personally I bought it for a number of reasons including the 5 to 10 year warranty, as these machines are not cheap in any sense of the word. Between my gladiator and pro model were talking about 20 grand, which is a lot of scissor work.
This is what the company says about their warranty... https://cprosolutions.com/sp_faq/how-long-is-the-warranty/
"
We at CenturionPro Solutions offer a 10 year warranty with all of our machines. We only use the highest quality brand name parts sourced from North America in the build out of our machines. High quality components such as Baldor motors, Timken bearings and Toro cutting reels are some of the reasons why we offer the best warranty in the industry. Our machines are battle tested and have been put through the most rigorous “real life” conditions. As long as you follow the operational/maintenance instructions, your machine will not quit on you."
Here is another description of their warranty from their site.
"
BEST WARRANTY IN THE INDUSTRY
At Centurion Pro, we know of the problems associated with downtime and the importance of tight timelines when it comes to the harvesting process. This is why all of our trimmers are backed by a 10-year warranty. Our knowledge, experience and technology will keep you up and running smoothly for decades to come.
Trust us, we got your back!!"
COMPLETE BULLSHIT
Okay so after 1 year the motor dies with the Pro. It did get about 120lbs through it of dry product before it shit the bed on me. I was running it wet. I called Centurion to have them overnight a new one to me which I payed for, full price, though I let them know my motor had just gone down. Never did they say, we can replace it for free or anything, they were far to excited to take my money and I was not in the mood to argue at that time. Well the motor they were kind enough to overnight me came in a large box with no packaging material so it jumped all around. So much so that the shipping company dropped it so many times there was a large hole in the box, not a tear, a hole. The new motor took 17 minutes to warm up and get to full speed, every time I turned it on, which was a huge pain in my ass and cost me a lot. I notified the company and the shipper. The shipper payed them the price of the motor so they could pay me back on top of me paying them. So they got money twice, full price, for one motor that came broken due to their lack of standards in packaging which likely caused it to be dropped, many times. Jason, the VP of business operations, finally called me, as the girls are great for taking money though little else that regards balance. Jason, told me he was voiding my warranty, after I swore. My anger was from their lies and my injury, due to their mistake which they wanted me to go out of my way for, creating more injury and wasted time, to get a replacement for the motor under warranty and the one that came broken. Im waiting on a call from the owner though people should know, they care nothing for the customers who bought them their private planes or the industry standard of integrity they binded their company too in order to increase sales substantially. Do I like their product, yes. Are they a heartless liar, pill head, asshole? Absolutely. Few people are so dumb and greedy, then pill heads. Maybe they smoked to much phosphorus, I have no idea though disappointing to say the least.
This is what the company says about their warranty... https://cprosolutions.com/sp_faq/how-long-is-the-warranty/
"
We at CenturionPro Solutions offer a 10 year warranty with all of our machines. We only use the highest quality brand name parts sourced from North America in the build out of our machines. High quality components such as Baldor motors, Timken bearings and Toro cutting reels are some of the reasons why we offer the best warranty in the industry. Our machines are battle tested and have been put through the most rigorous “real life” conditions. As long as you follow the operational/maintenance instructions, your machine will not quit on you."
Here is another description of their warranty from their site.
"
BEST WARRANTY IN THE INDUSTRY
At Centurion Pro, we know of the problems associated with downtime and the importance of tight timelines when it comes to the harvesting process. This is why all of our trimmers are backed by a 10-year warranty. Our knowledge, experience and technology will keep you up and running smoothly for decades to come.
Trust us, we got your back!!"
COMPLETE BULLSHIT
Okay so after 1 year the motor dies with the Pro. It did get about 120lbs through it of dry product before it shit the bed on me. I was running it wet. I called Centurion to have them overnight a new one to me which I payed for, full price, though I let them know my motor had just gone down. Never did they say, we can replace it for free or anything, they were far to excited to take my money and I was not in the mood to argue at that time. Well the motor they were kind enough to overnight me came in a large box with no packaging material so it jumped all around. So much so that the shipping company dropped it so many times there was a large hole in the box, not a tear, a hole. The new motor took 17 minutes to warm up and get to full speed, every time I turned it on, which was a huge pain in my ass and cost me a lot. I notified the company and the shipper. The shipper payed them the price of the motor so they could pay me back on top of me paying them. So they got money twice, full price, for one motor that came broken due to their lack of standards in packaging which likely caused it to be dropped, many times. Jason, the VP of business operations, finally called me, as the girls are great for taking money though little else that regards balance. Jason, told me he was voiding my warranty, after I swore. My anger was from their lies and my injury, due to their mistake which they wanted me to go out of my way for, creating more injury and wasted time, to get a replacement for the motor under warranty and the one that came broken. Im waiting on a call from the owner though people should know, they care nothing for the customers who bought them their private planes or the industry standard of integrity they binded their company too in order to increase sales substantially. Do I like their product, yes. Are they a heartless liar, pill head, asshole? Absolutely. Few people are so dumb and greedy, then pill heads. Maybe they smoked to much phosphorus, I have no idea though disappointing to say the least.
