Spider Farmer SF1000 dead after 3 weeks.

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sethimus

Well-Known Member
"There is hardly anything in the world that someone cannot make a little worse and sell a little cheaper, and the people who consider price alone are that person's lawful prey. It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money – that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot – it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better."
 
FRICKITYFRICKTYFRESH

FRICKITYFRICKTYFRESH

Well-Known Member
PJ Diaz said:
I'm curious what sort of customer service you will receive.
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Well speaking of customer service, if you wanna call it that, I wrote an email to their customer service department stating that i just purchased this light a little over a month ago. It was operating as should, then yesterday morning I go into my tent and it was dead. They replied back saying that I need to take a video of the light not working and using different outlets to prove that the light is infact faulty. This is absolute bullshit. I've never had a company ask me to take a video of their faulty product not working. I've always sent the product back and received a replacement. No questions asked. Needless to say, even though it cost me more money, I went and bought a HLG 225 and couldn't be happier.
 
PadawanWarrior

PadawanWarrior

Well-Known Member
FRICKITYFRICKTYFRESH said:
Well speaking of customer service, if you wanna call it that, I wrote an email to their customer service department stating that i just purchased this light a little over a month ago. It was operating as should, then yesterday morning I go into my tent and it was dead. They replied back saying that I need to take a video of the light not working and using different outlets to prove that the light is infact faulty. This is absolute bullshit. I've never had a company ask me to take a video of their faulty product not working. I've always sent the product back and received a replacement. No questions asked. Needless to say, even though it cost me more money, I went and bought a HLG 225 and couldn't be happier.
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Did you talk to @MarsHydrofactory ?
 
M

Manguy

Active Member
I run a sf 2000 now and it’s awesome for the cost. The dimmer is under the driver you have to unscrew it and there’s 2 black plugs it’ll be the best ne closest to the edge, need a long screwdriver to get in there
 
FRICKITYFRICKTYFRESH

FRICKITYFRICKTYFRESH

Well-Known Member
Manguy said:
I run a sf 2000 now and it’s awesome for the cost. The dimmer is under the driver you have to unscrew it and there’s 2 black plugs it’ll be the best ne closest to the edge, need a long screwdriver to get in there
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I'm also running a 2000 and have had no issues with it. I understand products fail, but in this day and age, money is tight and customer service is everything. It's a cheap ass 130$ light. Should have zero issues sending it back and getting a replacement. I had to read the email twice. I've literally never been asked to take a video and send it to a bunch of strangers. No thanks.
 
B_the_s

B_the_s

Well-Known Member
To get my Spy Optics sunglasses replaced when the nose pads came off, I had to take a picture of the glasses and then another picture of the glasses with a handwritten service #, on the lenses, in paint marker.
 
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