• Here is a link to the full explanation: https://rollitup.org/t/welcome-back-did-you-try-turning-it-off-and-on-again.1104810/

Welcome Back (Did you try turning it off and on again?)

sunni

sunni

Administrator
Staff member
Hey there,

Welcome back!

First off, thanks so much for your patience and support through all of this.

In case you’re not aware, on January 25th, our data center, which hosts all our servers and data, experienced some major connectivity problems. Unfortunately, it was so severe that we couldn’t even get in touch with you until almost February.

We worked closely with the data center to try and fix the issue, but it became clear that they weren’t able to resolve it. So, we had to make the decision to move everything—servers, data, all of it—to a new location. The new center had to re-rack everything and get us back up and running.

It wasn’t a quick fix, and definitely took longer than we anticipated.

We really appreciate the community we’ve all built together, and it means a lot to us.

If you’re having any issues with your account, photos, etc. (and it’s not related to using a TOR or VPN), feel free to send me a message with a detailed description of the problem, including the browser and device you’re using.

And if you have any questions about the situation, the forum, or anything that’s been said around other forums , don’t hesitate to ask. I’m sure others might have the same questions, and I’m happy to help clear things up.

Thanks again!
 
sunni

sunni

Administrator
Staff member
tangerinegreen555 said:
Did these 'major connectivity issues' involve fire, floods, hurricanes, tornadoes, foreign hacking, terrorists, suicide bombers or a dog chewing through wires?

Over 3 weeks down seems more than just something broke in a data center...

Sorry for the question but I always wanted to be a reporter for the NY Times.
Click to expand...
The data center was in an area of a wild fire that is correct, the company simply could not fix the connectivity issue, as a business we tried to work with them to give them the opportunity to get us back online, since we've been with them for so long

After giving them the 2 + weeks of trying, we decided to have them un-rack our servers, than ship them out to a new center that in itself takes time, as you can imagine these "tubs" are physical piece and they contain ALL of rollitups data,it was important to us to ensure they did not get damaged in transit so we had to get safe transit.

From there they had to be placed back online and booted back up, and we had to do that slowly to ensure nothing was erased our communities data is very important to us because it means so much to the community, we could easily throw something online if we wanted to lose everything since 2006, but we dont want our members to lose everything

Its not as simple as plug it in, and unplug it, and it does in-fact take time to do it.


Hope that helps
 
ttystikk

ttystikk

Well-Known Member
sunni said:
The data center was in an area of a wild fire that is correct, the company simply could not fix the connectivity issue, as a business we tried to work with them to give them the opportunity to get us back online, since we've been with them for so long

After giving them the 2 + weeks of trying, we decided to have them un-rack our servers, than ship them out to a new center that in itself takes time, as you can imagine these "tubs" are physical piece and they contain ALL of rollitups data,it was important to us to ensure they did not get damaged in transit so we had to get safe transit.

From there they had to be placed back online and booted back up, and we had to do that slowly to ensure nothing was erased our communities data is very important to us because it means so much to the community, we could easily throw something online if we wanted to lose everything since 2006, but we dont want our members to lose everything

Its not as simple as plug it in, and unplug it, and it does in-fact take time to do it.


Hope that helps
Click to expand...
Please pass along our heartfelt thanks to all involved in the effort.

Might I suggest a remote RAID backup somewhere off-site in case of future issues? It's not cheap but it is insurance.
 
sunni

sunni

Administrator
Staff member
ttystikk said:
Please pass along our heartfelt thanks to all involved in the effort.

Might I suggest a remote RAID backup somewhere off-site in case of future issues? It's not cheap but it is insurance.
Click to expand...
We have our "insurance", its much more complex matter than that. I assure you the owner of Rollitup does what they can and spends a lot of money on this site to keep it running, it is not a small website.

Im surprised at your comment though given what you wrote on icmag ;) (couldnt help gotta jab a little right since you took some stabs)

Ultimately some people will always think they have the answer when they had no involvement in what happened and we gotta remember that not everything is easily fixed with solutions we already have etc, etc
 
ttystikk

ttystikk

Well-Known Member
sunni said:
We have our "insurance", its much more complex matter than that. I assure you the owner of Rollitup does what they can and spends a lot of money on this site to keep it running, it is not a small website.

Im surprised at your comment though given what you wrote on icmag ;) (couldnt help gotta jab a little right since you took some stabs)

Ultimately some people will always think they have the answer when they had no involvement in what happened and we gotta remember that not everything is easily fixed with solutions we already have etc, etc
Click to expand...
Nice to see you too lol
 
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