golddog
Well-Known Member
Your tracert to rollitup.org is 51 ms, his was 24 msMy lows are lower then yours.
internet slowed down
- Thread starter Cyproz
- Start date
golddog
Well-Known Member
The Cryptkeeper
Well-Known Member
Hence why I said lows.Your tracert to rollitup.org is 51 ms, his was 24 ms
My lowest was 7ms and his lowest was 8ms. 
The Cryptkeeper
Well-Known Member
Ah. Now I understand. I've done that before. My router is plugged into that. It's what gives the router the internet to distribute. I used to have a Linksys. Now I have a Dynex.
golddog
Well-Known Member
It's the cumulative time that counts in ping times, but what really matters is the Download speed. (Your times are very good Cryptkeeper).Hence why I said lows.
Anyway up to the grotto to smoke a couple of joints in the spa, when my wife gets home
Total Head
Well-Known Member
pretty basic modem if it's the one i'm thinking of. check the signals on the internal page. go to http://192.168.100.1/ and look at the transmit and recieve power. the transmit (tx or upstream) should be less than 55. (really it should be below 50 but most isps settle for 55). the recieve should be between -15 and +15. if these signals are out of range you definately need a truck roll. if your signals are ok then more than likely it is some tcp/ip crap and i don't fuss with that shit. i'm about hardware. but one last time, PLEASE do not underestimate the power of properly powercycling your shit. you have to unplug it all, not just the modem or just the router, and the modem needs to be online before you plug in the router. good luck with that tech support.
StonedPony
Well-Known Member
+REp for helping him.
brownbearclan
Active Member
Here's my theory as to why you slowed down so much, nothing to do with hardware, connectivity etc. What I think has happened (and I've seen Comcast do this to people before) is when you downgraded your package with them and had the TV part turned off they downgraded your internet to a lower basic package. Now when you call them they will say, "Well you WERE on blah blah blash package, because you downgraded, you're now on a basic blah blah package, you wanna pay us more for what your the speed you're supposed to be getting?" So my theory is that they've capped your DL speed, call them to find out. 1-800-COMCAST
One other thing it may be is that when they turned off the TV part, the filter they put outside in the drop box could be bad or the wrong kind of filter, which again will require a call to them.
-On a side note when you call them be prepared to have them tell you that they don't and won't recognize your speed test, that they will only go by their own Comcast sites speed test which they will probably have you run. So you may want to run these tests and have these figures from THEIR test ready: http://speedtest.comcast.net/
What you can check in the meantime is do exactly what TOTAL HEAD said to do. Power cycle all your shit, modem, router, everything. Now once it's all sync'd up again, check your DL speed. If it's the same, check your signal level on the modem by using your browser and going to something like http://192.168.100.1/signal.htm or just http://192.168.100.1 (You can Google the exact make and model of your modem for what address goes to your specific modem) and then look for your Signal level It should be in the positives but anything in-between -15dBmV and +15 is the ideal operational range. (Sometimes this is called 'downstream power level' on some modems. Your signal to noise ratio shouldn't be more than 50db, if so you've got excessive noise on your line.
Hope you get it figured out, I'd be pissed too! I have the same package you had before your DL speed went to crap so I can imagine your frustration. Can you tell I've had to deal with Comcast and connectivity issues a few too many times!? Hope that helps. Peace. =)
One other thing it may be is that when they turned off the TV part, the filter they put outside in the drop box could be bad or the wrong kind of filter, which again will require a call to them.
-On a side note when you call them be prepared to have them tell you that they don't and won't recognize your speed test, that they will only go by their own Comcast sites speed test which they will probably have you run. So you may want to run these tests and have these figures from THEIR test ready: http://speedtest.comcast.net/
What you can check in the meantime is do exactly what TOTAL HEAD said to do. Power cycle all your shit, modem, router, everything. Now once it's all sync'd up again, check your DL speed. If it's the same, check your signal level on the modem by using your browser and going to something like http://192.168.100.1/signal.htm or just http://192.168.100.1 (You can Google the exact make and model of your modem for what address goes to your specific modem) and then look for your Signal level It should be in the positives but anything in-between -15dBmV and +15 is the ideal operational range. (Sometimes this is called 'downstream power level' on some modems. Your signal to noise ratio shouldn't be more than 50db, if so you've got excessive noise on your line.
Hope you get it figured out, I'd be pissed too! I have the same package you had before your DL speed went to crap so I can imagine your frustration. Can you tell I've had to deal with Comcast and connectivity issues a few too many times!? Hope that helps. Peace. =)
Slojo69
Well-Known Member
Nah that shouldnt be the case, because he was alreayd paying 140 a month for cable and internet, which means he was past all promotional shit. He canceled cable his internet should be fine, should be. Im not saying don't call comcast, by all means do that first and formost. However it just sounds like what someone said earlier. You either need a new router, cable modem, lan cords etc. Whatever you do tho, do it one at a time so you can pin point it. Resetting everything multiple times just to be sure. Be sure when resetting to do it in order, unplug modem and router, wait a few, plug in modem only and wait for it to run its course before you plug in yer router.
After you've eliminated hardware issues, its time to focus on the crap you've accumulated on yer PC. Virus/malware/adware etc etc ... just get a program to scan yer PC. AVG is a good one from download.com and its free. Other than that my friend i have nothing. Personal experience has shown me that it's commonly a router or modem that needs to be reset. If that doesnt do it call comcast and tell them what up. If that doesnt do it, ask for another modem, should be free, if that doesnt do it (lol this is getting funny) router, then cables (dont forget the coax cable to the wall), if that doesnt do it, lol, then try a anti-virus, like AVG, which is prolly just good to do anyways.
Also, side note, all that tracert bs is useless by the way, it doesnt tell you anything more than what that speed test told you. Tis just a way for these guys to show off their "nerdiness" lol.
After you've eliminated hardware issues, its time to focus on the crap you've accumulated on yer PC. Virus/malware/adware etc etc ... just get a program to scan yer PC. AVG is a good one from download.com and its free. Other than that my friend i have nothing. Personal experience has shown me that it's commonly a router or modem that needs to be reset. If that doesnt do it call comcast and tell them what up. If that doesnt do it, ask for another modem, should be free, if that doesnt do it (lol this is getting funny) router, then cables (dont forget the coax cable to the wall), if that doesnt do it, lol, then try a anti-virus, like AVG, which is prolly just good to do anyways.
Also, side note, all that tracert bs is useless by the way, it doesnt tell you anything more than what that speed test told you. Tis just a way for these guys to show off their "nerdiness" lol.
The Cryptkeeper
Well-Known Member
Rollitup slowed down for me again so I did another tracert.
They fuckin' lied in school! Giving kids stars for excelling in a subject my ass! I did another one afterwords to make sure I wasn't seeing anything.
Love the pattern eh? Did it again 20min afterword.
They fuckin' lied in school! Giving kids stars for excelling in a subject my ass! I did another one afterwords to make sure I wasn't seeing anything.
Love the pattern eh? Did it again 20min afterword.
golddog
Well-Known Member
Looks like cox is the problem. The first 2 show over 2300 ms out the door to your first router. Did you reboot your router?Rollitup slowed down for me again so I did another tracert.
They fuckin' lied in school! Giving kids stars for excelling in a subject my ass! I did another one afterwords to make sure I wasn't seeing anything.
Love the pattern eh? Did it again 20min afterword.
The Cryptkeeper
Well-Known Member
No but I'll do that. Thank you.
Thank you.
golddog
Well-Known Member
Well it looks like it cleared up (so you probably don't need to do it now). It is probably from local (not just you) over-utilization (if it happens again, power cycle the cox router, could be a hardware issue). If it clears up after a power cycle, and happens again have them replace the hardware. If it continues to happen and you call your ISP, make sure you have the screen shots which show the slowdown. Probably the 1st level techs will not know how to deal with it. If it is a continuing problem, you will probably need to talk with a supervisor.No but I'll do that.
Good Luck
The Cryptkeeper
Well-Known Member
LMAO What WOULD the first level techs be able to do?!? Not much in my experience. Thanks again.
Total Head
Well-Known Member
most isps have a modem history log they can check to verify that there was in fact an issue with your modem on such and such day, and perhaps detect a pattern (although good luck with a rookie rep). you should be able to schmooze some credit that way, just remember that if a truck roll occurs the tech can only detect it if it's physically going on when he checks the tap and wiring.
The Cryptkeeper
Well-Known Member
Earlier today it did it again,
But it disappeared quickly. These things are fun to do! Haha. Tracing Google. Tracing Youtube. To much tracing!
But it disappeared quickly.
These things are fun to do! Haha. Tracing Google. Tracing Youtube. To much tracing!
golddog
Well-Known Member
I worked for Verizon for 8 years, DSL, FIOS, Business T1 T3, etc.
They only equipment which they log are the routers (they log themselves), so they have some information on them.
Consumer Lines, it is not cost effective and the equipment they give you does not log activity. Also they will only test to the terminate equipment, not yours.
That's why it is SO IMPORTANT to save you tracerts and any other logs you have to prove to them that there is a problem.
Some people run continuous pings so they can capture the loss of connectivity.
For business services like T1, T3 etc, they all have a router which can keep that kind of information. But you pay for that. Very often there are problems with the equipment in the customers office which they do not have the skill level required to resolve their issues and blame it on the ISP. Many times I would log into a customers router (which was up) and tell them the names of the devices they had in the network, before they would believe me.
Just my$ 0.02
golddog
Well-Known Member
When you see it jump up to 1000ms, turn off you equipment for a couple of minutes and see if you get the speed back.Earlier today it did it again,
But it disappeared quickly.
Sounds like it is time to call your ISP.
