SOS is terrible i will not be ordering from them again.

tallstraw

Active Member
Let me preface this whole thing by saying this. I realize the nature of this business, that many places marijuana cultivation is illegal, and they are somewhat putting their neck out selling seeds to people around the world.

With that said, this is a business. A business that isn't illegal where they operate, and in which case should be run like a professional business. A timely, and hassle free experience should be had for all. This has been the opposite of my experience with SOS. Based on user reviews, and the fact it's a forum sponsor if I'm not mistaken, I thought my money was well spent. Esp3cially since I placed my order within like the first few hours the site opened and had their promo running. I should have been a first ticket item to be shipped. My money was taken, and I recieved a receipt for the $100 or whatever it came out to be, like 112 I think. A few days later, no response, no nothing. I checked my spam folder and there it was, everything I needed. Looked at it, order said processed, and blah blah blah. Then another email said my order was on hold for a medium fraud warning.

If the company was so worried about fraud. Why would they hold my money, jus refund the purchase and forget the whole chance of fraud. But that's whatever...I get a tracking number. Time goes by, comes through customs, makes it to WA. Then says it's deleivered to a place like 30 miles away. I email them, get a response in an hour or 2. They apologize for the wrong shipping number, and give me my new tracking number. THE FUCKING ORDER HASNT EVEN BEEN SHIPPED YET!! Are you kidding me, 3 weeks just to have an order not even shipped yet. This is hoshpash, I'm trying to get a refund now, and will be ordering from Dr Greenthumb instead. Based on reviews from some solid members. I will be ordering my ECSD and growing the strain I really wanted.

Bottom line, bad business, good timely custimer service responses, horrible order processing, and shipping timeframe. I can order steroods (and have) which are illegal and prosecuted by world agencies, in almost every country, and get it within 2 weeks. This is unacceptable by any measure, let alone from a legal operating company. Maybe I just have high standarss from the other things I've ordered.
 

sunni

Administrator
Staff member
you should post this in the sea of seeds thread not a whole new thread. they have a rep there who can answer your concerns.
 

tallstraw

Active Member
Edit: when they just gave me the tracking number to replace the wrong one they gave me before. They left off the last number. So when I checked it's status it hadn't been recieved by usps. Which means it hasn't made it to the US yet normally. So they gavr me an incomplete new tracking number to replace the wrong tracking number they gave me before. My order is in fact in the US unlike I thought when I angrily made this post. Still not a good first order experience IMO at all. But they did ship it. So that aspect is okay. MOD can delete or leave it up. I'll leave it up to you. I'd give the process a C-
 

E M

Well-Known Member
Im here lol

This order was one of the first orders taken by sos during the problem we had with the fraud rules with sage pay hence why it was held (explained) in another thread but this issue is now sorted, we are having weird problems with customers not getting the emails created by the website if this was not the case customers would receive conformation, processing and tracking emails on time we are dealing with the problem,

RIU members if there are any issues pm me and i will help if i can :)
 

gudkarma

New Member
yep... they owe me a tshirt ;-) but im not complaining.
what for?

every order. to the lab. no issues. more than 5x now.
seeds i love them.

wish they carried e$kob@r beans.

& with all the rad seed gear i got by the 100s ... just cracked an SOS freebie ww x og
 

tallstraw

Active Member
about 9 orders from sos and not a single issue. maybe you can speak to the rep on this site, check out this thread, its very likely you need to pm "E.M" https://www.rollitup.org/seedbank-reviews/514933-sea-seeds-reputation-90.html#post9200494 .. smoke a jay, get your anger under control and conduct yourself like a gentleman.
I am used to how this works. I don't smoke just grow for my girl. I order other things fron over seas, and have been every calm. I only lost it when I thought after 3 weeks my order hadn't even been shipped yet because I was given an incomplete tracking number to replace the wrong one I was given. I thought they hadn't even shipped yet because usps had no record. I am a very calm person. I understand the nature of this business, and how things work. But with the other illegal stuff I buy frok over seas, I've never had this problem or mix ups.i don't really owe you an explanation at all, or need to be told how to act. I was simply listing my experience for others to read. Theyre customer setvice is impeccable like I said. It's everything else I had a problem with.
 

tallstraw

Active Member
But in the end my seeds are on their way here. So the order will be completed. That's the end game plan, so that's good. But I didn't like the endeavor much. Maybe my next order from another bank will be better. Happy growing guys, goodluck.
 

Toss&Turn

Well-Known Member
Ordered from SOS thrice. First order, ALL seeds germinated. Ordered twice during new promotion. Second order received and two seeds are being germinated. Third order received opened...but seeds still intact (Was it because I am a legal patient in California?). Have had good responses from SOS. I'm sure you have changed your mind by now.
 

blowincherrypie

Well-Known Member
What makes somebody actually hit the "Post Quick Reply" button after typing this out? "I know what would be a good idea.. Let me cry like a baby... SOS is terrible! wahhh.."
 

Redeye Bri

Well-Known Member
dude id say attitude or herbies the best places on earth.
I had a pain-free order with SOS recently, and they were offering the "best prices on earth", plus a bunch of freebies. I thought it was a great experience. It's hard to beat 30% off. I have never tried Herbies, but for the best prices, Castle wins, and they will match if they don't. Plus, they have top notch service and get the seeds out the door within hours of ordering. They just don't do freebies, but I certainly recommend them for a good deal. Cheers.
 

Amos Otis

Well-Known Member
I had a pain-free order with SOS recently, and they were offering the "best prices on earth", plus a bunch of freebies. I thought it was a great experience. It's hard to beat 30% off. I have never tried Herbies, but for the best prices, Castle wins, and they will match if they don't. Plus, they have top notch service and get the seeds out the door within hours of ordering. They just don't do freebies, but I certainly recommend them for a good deal. Cheers.
The hassle I had with SoS on the 30% sale has been resolved, and respect given to SoS for their customer service. I have no hesitation recommending them for a proven company willing to work with you.
 
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