GorillaSeedBank

GorillaSeedBank

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  • L
    Payment received - #163982
    Tracking LB504529636GB
    Ticket Id: 26828Ticket
    Ticket Id: 27396

    I was going to go else where but then I got the reply with false hope so I waited hoping maybe if not all the free seeds just the ones I paid for resent or some type of deal, have to read it. Thanks for caring tho. I'm kinda over it. And I did join to vent but will stick around I'm only new but have invested a lot. Cheers
    GorillaSeedBank
    GorillaSeedBank
    Well, we were all new once.
    And, it all is a big investment.

    I'm getting ready to go out to pick up some takeout, but I'll take a look at what happened. If there's a mistake, I'll point it out & get you taken care of. If everything went according to our rules, I don't know if I'll be able to get anything for you - I have to live by the rules too.
    GorillaSeedBank
    GorillaSeedBank
    Since you didn't get the stealth guarantee, there's not much I can do, but I did see your reasoning on your ticket. I'll point it out again & see if I can get you something, but I can't promise anything.
    $Aint418
    Hi what are the accepted payment options that G.S.B. offer at this time? The actual site shows them all but people have been saying you don't accept things such as western Union and money gram. #Help Please.
    View previous comments…
    GorillaSeedBank
    GorillaSeedBank
    Inside the UK, there are more options.
    From outside the UK, right now, we can only accept cash (your local currency), bitcoins and bank transfers.

    We don't change the website because we try to use older payment methods again when we can.

    At this time, we can't take Western Union or Moneygram - they have a block on us. If they take your money, it won't reach us & you'll eventually have to get a refund.
    $Aint418
    $Aint418
    Thank you for your help I will just send my payment via priority mail international ..that seems best since I can track my envelope up until it reaches the P.O. box in the U.K.
    GorillaSeedBank
    GorillaSeedBank
    Sounds good, but if you haven't been to the post office yet, registered international mail might be cheaper. The tracking may be a little less extensive, but they do tell you if they attempt a delivery and you'll know who signed for it. I think it costs $17/18. It might be a little slower too - just depends on what you're OK with spending.
    K
    No I didn't I just got an email saying they were oos on one of the lines. I called and Sonia confirmed payment over the phone and advised my order will ship as soon as they can supply the out of stock item. Thanks
    GorillaSeedBank
    GorillaSeedBank
    Our emails like to go to junk/spam folders, and some emails will filter them out completely, so you don't see them at all. So, I'm sorry you didn't see the email. The important thing is they have your payment & everything's moving along.
    K
    Yes I have given them all information that they need many many times and all they can say is we haven't seen anything yet! Surely the payment should've been received by now it was an international transfer? My ticket number is 25721. Any help to find out what is going on would be greatly appreciated. Thanks
    GorillaSeedBank
    GorillaSeedBank
    they told me they found it earlier today - did you get a payment email?
    K
    Hi I too am having some serious issues with customer service. I placed and order on the 1st Sept and did a bank transfer on the same day. I have not received conformation that you received my money yet! and its been almost two weeks any chance you can look into this for me? My order number is 163759. If you can get back to me as soon as you can it would be much appreciated. Thanks.
    GorillaSeedBank
    GorillaSeedBank
    I can ask the office staff - I don't have visibility to the bank account.
    Did you use a reference number or anything? If they have problems finding it, they will need more information from you.
    TECfams
    Thank YOU GORILLA for no MOnkey business!!! My parcel arrived yesterday, in prefect condition. Out of the 6 six beans that I selected from my order, all have popped in just under 24HRS! Will definitely be a returning customer with Gorilla in the near future.
    • Like
    Reactions: StevieBevie
    GorillaSeedBank
    GorillaSeedBank
    What did you get? That's fast - they must have been really fresh.
    TECfams
    TECfams
    went with Barney's Farm Acapulco Gold, Lemon Venom & Narcotic Kush from Cream of the Crop, LSD-25*Gift-pack : ) from Fast Buds American Autoflowers, Blue-OG from G-13 Labs along with Northern High Lights & Knockout from Advanced Female Seeds. Photo's soon to come.
    TECfams
    Yes, as it turns out, Gorilla is currently out of stock with one of my selections. Not a big deal, I asked for a update if possible when the Critical Hog is back in stock. Thank you for helping with my order, can't wait to order some
    Critical Hog! : ) Peace&Love.
    • Like
    Reactions: StevieBevie
    GorillaSeedBank
    GorillaSeedBank
    I've heard so much today from the office that my head is spinning, but I think someone said they had tracked some down. Hopefully, they'll be out the door just as soon as we can get them in.

    Thanks for your patience!
    TECfams
    Thanks for the clarity! I fully understand the delays that happen through customs; which unfortunately varies with processing speeds.
    • Like
    Reactions: StevieBevie
    GorillaSeedBank
    GorillaSeedBank
    Customer service says they've emailed you about the issue. They already knew there was a problem when I contacted them, and it's not part of our merchant issue. It looks like they may be out of one of your seeds & are having a problem getting it.
    TECfams
    I am unbiased at this point in time, HOWEVER, Attitude has already shipped out to me without a hitch (13 days after order I received parcel) along with providing tracking just a few days after my order, not a week +. AGAIN, this is just my experience thus far; and will continue to convey my evaluation of both seed banks in the future to BENEFIT other members that are seeking a reliable/prompt seed bank
    Dr.Pecker
    Dr.Pecker
    I wouldn't worry about it, gorilla has been building quite the reputation on this site. If they were a problem you would be hearing about it in every other thread.
    GorillaSeedBank
    GorillaSeedBank
    I understand - like I said, there was a problem with one of our merchant accounts that processes payments and it held things up.

    I've asked the team when your order will ship & I'll also ask that they throw in some extra freebies for the delay.
    TECfams
    Glad to hear all is well! : ) Hoping I can obtain the tracking before next weekend. This order was more or less a trail order, comparing how long my "Stealth" order(DVD case) from Gorilla takes opposed to my "stealth" order (in Tee-shirt) from Attitude seed bank.
    Dr.Pecker
    Dr.Pecker
    Why say its a stealth order then tell everyone how it's shipped?
    GorillaSeedBank
    GorillaSeedBank
    The only real difference is in how long it takes to ship, and in your case we've failed miserably.

    Other than that, we both ship through Royal Mail, they both have to go through US Customs, then the USPS. Anyone can get delayed at any point. I've personally had shipments from the UK to the East Coast take anywhere from 4 days total to nearly 3 weeks, and I've had customers get packages well over the 3 week mark.
    TECfams
    My order # 156829 was placed a week ago to the US. Just wondering how long one should typically wait until tacking and confirmation is sent out. It been a week today since I placed order.
    GorillaSeedBank
    GorillaSeedBank
    It should go out early this week - there was a problem with our credit card processor & it delayed things. As far as I know, everything is back on track.
    TECfams
    First time ordering from Gorilla seed bank, although I've used Attitude Seed bank in the past without a hitch. Just wondering if their are any current discount codes for RollitUp.org? Also, if anyone has received some killer genetics that they want to share with me that would also be great to have some insight on recommendations, preferably Indica dominant strains.
    • Like
    Reactions: GorillaSeedBank
    GorillaSeedBank
    GorillaSeedBank
    I think CTC is the current code - it'll give you 5 free Cream of the Crop seeds with your order as long as you hit the minimum. They'll be changing it soon - probably next week.
    TECfams
    TECfams
    Already placed my order, thank you though! I'm also waiting on a tacking confirmation email, my order was placed June 27th, hopefully receive tracking by the end of the week. Do you know if you guys have Kosher Kush in stock at the moment?
    GorillaSeedBank
    GorillaSeedBank
    I don't work on-site, so I don't know for sure. If we don't have it on hand, they'll order it in for you as long as our wholesalers have it.
    Was it on your order? or are you thinking about ordering it next?
    porkchoppington
    Hi I placed an order () last Saturday and I'm trying to figure out if my order has already shipped? I haven't received any sort of tracking information and all that shows on the website is the details of my order. Edit: got my tracking email. Thanks anyway!
    GorillaSeedBank
    GorillaSeedBank
    looks like it shipped yesterday at 7 am . :) shows you should have an email with the tracking number. Should track at royalmail.com.

    Might want to delete your order number now so it is not public :0)
    -Gavin
    sunni
    sunni
    Done
    JamesWolverine
    Do rollitup members get discount if they buy from you?
    GorillaSeedBank
    GorillaSeedBank
    At this time, I can give you existing coupon codes for additional free seeds if one is available, which one is.

    That could change in the future. They're trying new things to see how they work out.

    XU5 (coupon code) will add 5 extra free Barney's Farm seeds to your order in addition to our regular freebies if you spend at least 24.99 gbp in seeds.
    R
    I got the wrong tracking number and nothing is being done about that where is my package!!!!
    GorillaSeedBank
    GorillaSeedBank
    It's impossible for me to help you without the order number.
    The Facebook guy is simply the Facebook guy - he is not, and is not supposed to be, customer service.

    Neither am I, but I can bring your problem to their attention.
    R
    I ordered a package to the US but I never got I called the shipping company and they said I had the wrong tracking number the Facebook guy is no help and no one is returning my phone calls so I need a refund or to know what's going on with my package
    GorillaSeedBank
    GorillaSeedBank
    Hey,

    If you are calling the US number I have returned all missed calls last few days , a lot of those numbers have " voice mail box that is not setup" hoping this is not the case for yours. If you still want help via phone feel free to give a call monday - friday 720 833 7727

    If you want me to be better equipped to help you feel free to leave a voicemail if you miss me :0)

    -Gavin
    J
    Hello, I was about to place an order on the website for some seeds but when I went to checkout it wouldn't let me separate my billing address and shipping address. Can I put my address and shipping address in the comments section or something? Help me out when you get a chance please I really appreciate it.
    GorillaSeedBank
    GorillaSeedBank
    You can put it in the comments, but you should use the contact screen here: https://www.gorilla-cannabis-seeds.co.uk/contact?faq=1
    to send our office staff an email too just to make sure.

    Sometimes, they get in a hurry when they're packing & don't read the comments.

    I'm also going to PM you so that you can give me the information as well so I can send it over.
    J
    Josh V
    I went ahead and decided to just call the bank and wait for the billing address to change to be extra safe. I placed my order just now and have the order number if you would still like it? should I wait for your PM? thanks :)
    GorillaSeedBank
    GorillaSeedBank
    Sorry - I got busy & forgot to PM you. I'm going to do it now, just in case they haven't taken care of you.
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