400w cool tube lamp cord won't fit into lumatek electronic ballast socket? Confused..

Hi, I just purchased my first HID lamp. Bought a small kit from IGH.

http://www.igrowhydro.com/Package-Lumatek-400-Cool-Tube.aspx

I just got around to modifying my LED cabinet to add the cooltube. Get the top of the cabinet back on, go to plug everything.. and well.. I encountered an issue. I took a photo but I can't find my cord to connect it to my laptop at the moment, so I found some online..

The ballast itself looks like this (referring to the socket to attach the lamp cord, take note of the two "circular" prongs and one irregular.

http://cheaphydroponics.com/store/images/uploads/lumatekcommon.jpg

The lamp cord however has 3 circular prongs, the one in the center being slightly offset much like standard US prongs. It would fit better into one like this..

http://www.hydroasis.com/hy/images/Lumatek250-l.jpg


So did IGH just sucker punch me?

The first fitting is standard and the second is for Hydrohut? and sunsystems? Not sure on the brands but a couple have their own fitting. You can rewire with the correct fitting and it will work.

That's what I was afraid of.. thanks for the quick reply. I will contact customer service tomorrow.

We just had the same problem, the company overnighted us an adapter. Good luck!