Did Area 51 Drop The W100?
- Thread starter DogKnot
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Socalrob
Well-Known Member
Come on guys, don't let another thread go down hill it's been happening too much lately. Does no one any good. Last year someone posted a component failure in his A51 panel. Instead of sending back for repair, A51 sent him the part and walked him thru the repair which is one of their option. From what I understand the components are plug n play which makes this easy. Also remember cob's have changed the game big time making r&d that much more difficult for them. Plus trying to keep up with the current panels. Obviously they have some big changes going on and people just have to try and be patient. I also own 2 xgs 190's and one has been running nonstop for almost a year with no problems and I'm very happy with them. At this point in time I'm confident Jeff at A51 will honor his warranty, the company is healthy. It's just going thru changes. So R-E-L-A-X.
tstick
Well-Known Member
I already know that A51 makes a great light. I never disputed that. The quality is great. No argument.
However, I do feel that the guy (Jeff) who runs the place, should honor the return-customer discount that was advertised on his website at the time I made my first purchase. When I was about to order my SECOND light from him, I asked him to clarify the price AFTER the advertised discount. He told me that he discontinued that discount and, instead, lowered the prices all-around. -news to me!
That's great for every potential, new customer, but neglects the fact that I am a returning customer who purchased from him when he advertised a return-customer discount. If he lowers his prices, all-around for everyone, then I feel that I should still get an additional return customer discount -because it was advertised when I made my initial purchase. He should easily be able to track the dates of all the people who bought his lights prior to him changing that discount policy and allow those people to get the additional discount IF they want to make another purchase. Allow those people the same discount. That's the fair and honorable thing to do.
He's not losing money on me if he honors that discount. That's for sure. When I bought my SGS 160, I paid the FULL price at the time (close to $500) for it. I intended to order one of the XGS 190s and was glad when I saw that he had lowered the prices….because I thought I would get an even-better deal with my return customer discount! But, like I said, when I was ready to pull the trigger on the deal, he disintegrated the return-customer deal.
I mean, in all honesty, it's not even all that big of a deal. But I feel like I'm trying to do business with a street dealer - like "This is what it is. If you don't like it, then don't buy it." It's a way of doing business that's a bit sketchy. If it was me, then I'd honor the discount. It's only $50 less money from someone who is willing to spend hundreds more and has already spent hundreds.
However, I do feel that the guy (Jeff) who runs the place, should honor the return-customer discount that was advertised on his website at the time I made my first purchase. When I was about to order my SECOND light from him, I asked him to clarify the price AFTER the advertised discount. He told me that he discontinued that discount and, instead, lowered the prices all-around. -news to me!
That's great for every potential, new customer, but neglects the fact that I am a returning customer who purchased from him when he advertised a return-customer discount. If he lowers his prices, all-around for everyone, then I feel that I should still get an additional return customer discount -because it was advertised when I made my initial purchase. He should easily be able to track the dates of all the people who bought his lights prior to him changing that discount policy and allow those people to get the additional discount IF they want to make another purchase. Allow those people the same discount. That's the fair and honorable thing to do.
He's not losing money on me if he honors that discount. That's for sure. When I bought my SGS 160, I paid the FULL price at the time (close to $500) for it. I intended to order one of the XGS 190s and was glad when I saw that he had lowered the prices….because I thought I would get an even-better deal with my return customer discount! But, like I said, when I was ready to pull the trigger on the deal, he disintegrated the return-customer deal.
I mean, in all honesty, it's not even all that big of a deal. But I feel like I'm trying to do business with a street dealer - like "This is what it is. If you don't like it, then don't buy it." It's a way of doing business that's a bit sketchy. If it was me, then I'd honor the discount. It's only $50 less money from someone who is willing to spend hundreds more and has already spent hundreds.
Eraserhead
Well-Known Member
Can you explain how "everytime you look at the A51 website, it's different lights"?
This is the timeline of all the A51 lamps for the last 2 years:
April 2013 was when the SGS160 debuted, then later that year the XGS190 was added in addition to the 160. In 2014 the SGS160 was replaced by the RW150, only difference between the 160 and 150 were the use of XTE over XPG, and later that year a smaller version of it was introduced, the RW75, and then followed by the W100.
For 2015 there is a newer, better, more efficient, less expensive lights coming out, and not just at A51. It's not practical to keep making the 2014 lights when there's so much better stuff that can be built right now.
This is the timeline of all the A51 lamps for the last 2 years:
April 2013 was when the SGS160 debuted, then later that year the XGS190 was added in addition to the 160. In 2014 the SGS160 was replaced by the RW150, only difference between the 160 and 150 were the use of XTE over XPG, and later that year a smaller version of it was introduced, the RW75, and then followed by the W100.
For 2015 there is a newer, better, more efficient, less expensive lights coming out, and not just at A51. It's not practical to keep making the 2014 lights when there's so much better stuff that can be built right now.
If you think you can do better, start your own company. Or, maybe that's what you're already doing? That explains this thread trying to discredit A51. Whatever, good luck.
Eraserhead
Well-Known Member
Are you seriously complaining because the prices were lowered for everyone? Would you feel better if everyone had to pay more, except for you? Would you feel better if the prices were raised back up, just so it can be lowered again as a discount, just for you?
You do realize there are many other places to buy LEDs from if you do not like how A51 does things, correct?
You do realize there are many other places to buy LEDs from if you do not like how A51 does things, correct?
hyroot
Well-Known Member
eh. That made me laugh at you.
customer service is the main concern with any business. Your lights at one time were top of the line. Sadly that's not the case anymore. So coming off high and mighty like you don't give a shit is plain stupid. Then best way to run your business into the ground.your shipping laggs tough now. You should have a phone number on your site. When the wherehouse is out of stock. The site should say out of stock. Not take peoples money. Then say ita out of stock and tell them they have ro wait.
always treat customers with respect. If you can't handle the criticism then leave the business.
get with the program. Or get left behind.
if you try to argue this post or criticize it in anyway. Then that just proves my point.
Why I like inda gro so much. Aside from kickass lighting. They have the best customer service that I have ever dealt with.
like everyone else said. Great lights horrible business practices. One of my best friends was all about a51 until he had to deal.with 3 consecutive screw ups recently and he is over a51 now. Losing more and more customers each day
customer service is the main concern with any business. Your lights at one time were top of the line. Sadly that's not the case anymore. So coming off high and mighty like you don't give a shit is plain stupid. Then best way to run your business into the ground.your shipping laggs tough now. You should have a phone number on your site. When the wherehouse is out of stock. The site should say out of stock. Not take peoples money. Then say ita out of stock and tell them they have ro wait.
always treat customers with respect. If you can't handle the criticism then leave the business.
get with the program. Or get left behind.
if you try to argue this post or criticize it in anyway. Then that just proves my point.
Why I like inda gro so much. Aside from kickass lighting. They have the best customer service that I have ever dealt with.
like everyone else said. Great lights horrible business practices. One of my best friends was all about a51 until he had to deal.with 3 consecutive screw ups recently and he is over a51 now. Losing more and more customers each day
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Eraserhead
Well-Known Member
hyroot
Well-Known Member
thank you for.proving my point. Btw its constructive criticism. Its meant to help you.how many threads and how many hundreds of people have complained about the customer service. Then you attack them instead of trying to make the customer happy. All businesses cater to the customer. Without the customer you dont make any money. You learn that the first day of Business 101.
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JimmyIndica
Well-Known Member
I just bought 2 RW150 45 days ago for $840 delivered. There usually $1100! As far as warranty! I would def rather receive the part and fix myself! Avoids long downtimes! Like I have said! I cant wait to give A51 another 2 grand!!!!
Eraserhead
Well-Known Member
I don't know what to say to make you understand things from A51's side.
A51 never rips anyone off, never did. A51 never sends broken products to customers, never did. If something happens to get broken in shipment, it'll get taken care of, always have.
A51 is usually out of stock because more lights are sold than they are made. When it is out of stock, it's listed as a Pre-Order option with the antisipated ship date provided.
A51 must be doing something right as a company considering the volume of lights sold. Over 2000 lamps were sold in 2014. Already sold close to 900 lamps in 2015 and we just started this year. And the new lamps aren't even out yet.
People can talk as much shit as they want, A51 will always be around. Started in 2011, and has been getting stronger every year since. If 0.01% of customers are unhappy, I'm sorry.
Have a nice day!
A51 never rips anyone off, never did. A51 never sends broken products to customers, never did. If something happens to get broken in shipment, it'll get taken care of, always have.
A51 is usually out of stock because more lights are sold than they are made. When it is out of stock, it's listed as a Pre-Order option with the antisipated ship date provided.
A51 must be doing something right as a company considering the volume of lights sold. Over 2000 lamps were sold in 2014. Already sold close to 900 lamps in 2015 and we just started this year. And the new lamps aren't even out yet.
People can talk as much shit as they want, A51 will always be around. Started in 2011, and has been getting stronger every year since. If 0.01% of customers are unhappy, I'm sorry.
Have a nice day!
JimmyIndica
Well-Known Member
Ha, Ha So funny ! Take A free light from A51 ! Then talk shit about em! ? Are u kiddin me?
hyroot
Well-Known Member
where did I talk shit? Everything I've stated actually happened. Its not talking shit when when its true.
again its constructive criticism. Do you have. Any idea how many times everyone on here has argued with eh over the years. read some old threads he even flew off the handle and attacked @Greengenes707 for saying apache is better. How i got.the light isn't exactly how that happened.
go ahead and throw your 2 cents in on something you're clueless to.
eh loves it when you use facts and his own quotes against him.
Your website is garbage and your attitude stinks. You will fail. I'll spend my money elsewhere. If the rumor about not using Cree any longer holds true, you'll just be another Chinese junk dealer anyway. The market has a way of correcting itself so I hope your not in debt.
Cree makes chips in China
I don't have any affiliation with Platinum LED but if you look on Amazon or 420 you'll be impressed with the owner's customer service. I've read through many, many reviews and one thing that always stands out, the owner's professionalism. Don't get butthurt Area 51 when folks ask questions. That's unprofessional and turns people off.
A simple explanation versus a rant would suffice and may drum up some business to boot.
A simple explanation versus a rant would suffice and may drum up some business to boot.
There's a lot of stuff made in China by foreign companies that have quality standards which aren't normally employed when the Chinese try to make it fast and cheap. What's your point?
Eraserhead
Well-Known Member
This thread totally makes sense now.
Step 1) talk shit about a company and kick up some shit.
Step 2) recommend another company that "you're not affiliated with".
Yeah, seems legit.
Step 1) talk shit about a company and kick up some shit.
Step 2) recommend another company that "you're not affiliated with".
Yeah, seems legit.
You do realize that "Platinum LED" is getting sued by Advanced for stealing their name and copying and pasting stuff right from Advanced's site onto yours, I mean "their's". Platinum sells Eshine lights, why do you need a middleman to buy an Eshine light?
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