Without going into details (because I don't believe my blood pressure could bear it), Futuregarden is the worst experience I've ever had buying ANYTHING online.
The broad strokes: shipped units incomplete with extremely poor documentation, twice they ignored my online request for parts (I respected their request to use their form email rather than calling, as it keeps their costs down), I called got no answer... left a voicemail which was promptly... ignored, called their non-800 number, got a very nice kid on the phone who didn't quite know what the hell was going on but at least was trying to be helpful. Somehow over the course of a week, calling nearly every day, I was still getting no email with the goddamn return label... finally I get this bitch on the phone who tells me that their "outlook is down" and that there's no way for her to get a return label to me aside from fax and mail, and insinuates that this is my fault for not having a fucking ancient fax machine. She says she'll mail it to me. I insinuate to her that, based upon my past experience, its is hard to believe that the mailing will actually happen. She tells me I have no faith in people. To that bitch's credit, the mail actually comes. Halle-fucking-lujah.
Now, according to UPS tracking, the package got there a week ago. I called today and got that same bitch on the phone. I ask when I can expect the credit to my card. She tells me she needs to look in the back for it and puts me on hold for several minutes. She comes back and says "yeah, there's some stuff back there." Yes, imbecile I know that. You fucks signed for it a week ago. She avoids answering my initial question and says that "even if she goes through the stuff right now, it'll still be two days before the credit." So I reply, "So... in two days I should expect it?" She reluctantly agrees.
Sorry if this is in the wrong section, but I keep you all posted.
The broad strokes: shipped units incomplete with extremely poor documentation, twice they ignored my online request for parts (I respected their request to use their form email rather than calling, as it keeps their costs down), I called got no answer... left a voicemail which was promptly... ignored, called their non-800 number, got a very nice kid on the phone who didn't quite know what the hell was going on but at least was trying to be helpful. Somehow over the course of a week, calling nearly every day, I was still getting no email with the goddamn return label... finally I get this bitch on the phone who tells me that their "outlook is down" and that there's no way for her to get a return label to me aside from fax and mail, and insinuates that this is my fault for not having a fucking ancient fax machine. She says she'll mail it to me. I insinuate to her that, based upon my past experience, its is hard to believe that the mailing will actually happen. She tells me I have no faith in people. To that bitch's credit, the mail actually comes. Halle-fucking-lujah.
Now, according to UPS tracking, the package got there a week ago. I called today and got that same bitch on the phone. I ask when I can expect the credit to my card. She tells me she needs to look in the back for it and puts me on hold for several minutes. She comes back and says "yeah, there's some stuff back there." Yes, imbecile I know that. You fucks signed for it a week ago. She avoids answering my initial question and says that "even if she goes through the stuff right now, it'll still be two days before the credit." So I reply, "So... in two days I should expect it?" She reluctantly agrees.
Sorry if this is in the wrong section, but I keep you all posted.
