OGHizzle
Member
![customs.jpg](/data/attachments/1821/1821819-c02ff0baa1e6c2511069f10e36264250.jpg)
I just had an amazing experience dealing with Herbies seedbank and wanted to share....
I'm new to gardening and wanted to start my inventory off the right right way with some high quality seeds/genetics from a repeatable supplier. After sending a few seedbanks questions, via email, on their inventory, shipping conditions and turn around time I opted to go with Herbies. I think it also helped that their website is super user friendly and full of good info.
So I checked a few boxes and and placed an order. Now mind you that I'm shipping to the USA. I was excited to get my new magic beans!! I ordered on a Wednesday and 7 days later my packaged arrived!
Unfortunately I was unlucky and US Customs decided they wanted to have a sneak peak at my magic beans. As you can see from the picture They opened the envelope and then tapped it shut with the green US Customs tape only after HiJacking my beans. The envelope arrived as normal with no notes/letters from Customs. They just stole my beans and carried on.....
At this point I knew their would be no repercussion from Customs. The package didn't have my name on it or my address so them trying to find me would be like pissing in a strong head wind.
Nonetheless, I'm out about $90 bucks and no beans!!! So I email Herbies customer service this picture and explanation of the situation just to inform them that the package didn't make it so they would be aware. I was not even expecting a reply....
5 hours later I get an email back expressing their deepest sympathy and they expressed that they wanted to help out my situation. I won't get to much into the details because after looking at their policies what they did for me is not written in black and and white, but I can say they went above and beyond the call of duty to make everything right.
Long and the short of it is you have many options on where to buy seeds and I my have only tried one of the many options but I can tell you that their Customer Service is far superior to most companies that I have to deal with. I wish my cable company would take some notes from Herbies!!
![Laughing :lol: :lol:](/styles/smilies/icon_lol.gif)