Did they tell you what date of mail they are currently opening ? (they used to give this info out, it helped determine if your envelope was lost in the mail), also did you send it with tracking so that you know it arrived and was signed for ?
I sent it by Xpresspost but didn't require a signature.
They didn't tell me what day they were opening this time.
The first time I called about 3 weeks ago they said they were on March 20 something... If they are truly only at April 4th they're not even getting through 1 days worth every day.. at this rate it will be another 50 days before they open it.. seriously do the math. Got through 12 days of mail in 21 days, and they're already 2 months behind.
I did tell the lady when it was delivered and she did not indicate it might be lost but that I should try again in 4 weeks
I don't know if anything they say can be trusted though, pretty conflicting responses...