i am from finland and very disapoint. almost 300 euros lost. i will just copy the mails with shayana starting 1/11/2013 and ending 8/29/2013 the oldest seem to be missing but u might get the point:
Me:
Hi,
there was yellow growth in two of the kits when they arrived.
The one kit is not making any shrooms at all, two others has sick looking mushrooms, the one is smelling bad and only gave 5 mushrooms. The two other did not have yellow when they arrived but now they are also turning yellow.
Is it safe to eat the mushrooms or can I send the kits back? Also I would like new kits couse these are big kits and before they have given many dozens shrooms at once.
Thanks,
- Henri
"
You seem to have forgotten, that you messed up in the first place when sending the kits. There is always microbes on the air, thats why they use suits in the dangerous virus labs even: there is not 100% sterile place.
Let me remind you then: the kits didnt arrive with the other stuff. Then I send you this message, that when they arrive and you reply:
"your kits could not be delivered due to address problems and are returning to us, we will contact you when they arrive to arrange a reshipment.
we will contact you when the order returns to us to arrange a reshipment."
There was no adress prolem and the kits were already arrived, they were in another delivery place but you did not tell me this.
Then I got message from some neverheard DPD and the kits have been there very long time. When the kits are closed, they cannot breath and other parasites will take over the kits, which would normally not survive if the mushroom can breath. Now I send you this message:
"there has been some misunderstanding, I got now a txt message from dpd finland that they have a package to me.
When have you send this package? Can I have refund of the kits if they have been too long in the post and wont grow?"
And then you send me this:
"
the kits will be ok"
Well, the kits were not okay and now you must a) return me and my friends money or b) send us new kits.
There really is no other options: if we pay for something, you must deliver that product: not some smelly mushrooms, which do not even flush.
If you sell kits that have been returned with lower price, there reads that they maybe do not ever grow. So how can you say to me, that these old kits "will be ok"?
Like I sayed, we could make partnership program: I can use these infected kits now with my project of testing my aLED technology with them and can add you advertisement and website there.
Then we would both win. Otherwise, we will both lose: that is for sure.
If you think you are being funny, you are not. You must send me the kits what I have payed for: in good condition.
I have already send these pictures to you once, please try to read what I send to you:
http://imgur.com/a/mTcdN
I hope you understand now this situation fully
- Henri
"
Shayana:
Hello Henri
no one is being funny, i forwarded the link with the photos to the manufacturer to ask their opinion. please e-mail me next monday
Best Regards,
Joao
Me:
Joao,
I am sorry, but I did not give the money to your manufacturer: I give it you so it is your responsibility also to do this.
You can self then later deal with your own manufacturer, but you should send me the kits right away since I have shown very clearly that there was also error in your delivery of the kits which may have caused them to go bad.
I hope you understand our situation now: we do not have much money and would like to continue with my friends to order your products also in the future, but we must now first have these products that we have already payed for.
- Henri
Shayana:
Hello Henri
we will offer you two new kits as a goodwill gesture, let me know which kits you want to receive
Best Regards,
Joao
(notice: it was half of what we payed for and took 5 people 1 month angry email spam to get them)
Me:
Hi Joao,
how about our partnership program?
I am sorry, but you must send them all.
I will discuss with my friends with this, but as a good will gesture I will personally demand only 3 kits since the one gave couple mushrooms untill it died.
I will make another order so you will not have to pay the extra posting fee also: you can send the kits in the same order.
- Henri
Hi Joao,
I talked with my friends and we agreed it is OK to have even those two kits.
Thank you for your cooperation.
- Henri
Shayana (new order):
Hello Henri
We are sorry you haven't received your order.
However, at the moment we can't do anything yet, because we always have to wait one month after the order was shipped.
If you still haven't received anything, email us and we will work out a solution.
Sorry for the inconvenience.
Best Regards,
Joao
Me:
#ok. but has it come to finland even? i mean that tracking number, can you see that?
Henri
Shayana:
Hello Henri
your order does not have a tracking number, you choose unregistered shipping without insurance
Me:
you sayed 1 month last time.
how long now?
Shayana:
you choose unregistered uninsured shipping for your order so unless it returns to us we cannot take further action
Me:
So last time we ordered mushrooms: they came rotten.
We had to fight you for months and then you give half them back.
Now I order from you again and you say you do not have stock and give "coupon".
Nothing comes to me.
It seems to me that you are cheating money from customers.
(no reply i send new)
You just take my money and not going to even reply?
aaand today i send this:
so this is what you are then?
https://www.rollitup.org/seed-strain-reviews/196421-shayana-shop-any-good.html
(case closed)