this is really a shame, i think they should do something about this as well, i mean as a community i feel that RIU people should be treated better, i recently had a negative experience with the attitude as well and while i love there seedbank and selection, i feel their customer service is starting to turn its back on their most loyal customers which in the end, will prob. be their downfall, i been buying seeds for a long time, i have used alot of sites, they come and go, so..its whatever.
i recently ordered during the promo but for some reason, whether it be my error, their error or my browser had some type of error, my order wasnt placed when i thought it was, so i ordered about 350 dollars of stuff and got all of the freebies associated with the promotional, i spent so much of course, because of the promotional, now for one reason or another, my order wasnt processed, i put my card number in right and processed my order right, at least i thought i did, i remember it saying i should receive an email confirm after ordering, well i never received the email and 3 days later when i checked i saw that for some reason my order was not put thru, now being a loyal attitude customer since prob 04 and having ordered WELL over 1000 dollars of products from their website, i thought to myself, no problem just contact them by email im sure they will let me re order and throw in all of the freebies they were offering during the promotional, im sure it wont be a problem for someone who has spent over a G at your store. well apprently i guess it was, i was contacted 3 days later from i think a Laura telling me, that while i was free to order anytime and they were sorry for the error they could not help me becuase the promo ended on the 4th. i tried to explain that i tried to order during the promo but for some reason my order was not processed, i dont know why it wasnt it could have been my fault, it could have been theirs or it could have been my laptops or my browser or 100 other things, to me, it doesnt matter what it was, the way i do business with people is like this: if you are a returning customer, especially someone who has purchased over 1000 dollars worth of stuff over probably almost 10 years, if you emailed me or called me with a problem with my service, whatever it was, I would fix it. I would take my customers word for whatever it is they said, whether it was my fault or their fault, i would fix it, i would do whatever it was that would make my customer happy...if it was some random person i never met or never came into my store or never purchased anything from my store, I wouldnt just take their word for it, but if it was a returning customer, i would. now being a returning customer of the attitude, i honestly feel like i was treated like a stranger, and not cared about. that makes me want to not be a returning customer anymore. i feel like atitude over the years has gotten worse and worse in the customer service area because of the way the cannabis seedbank business is, they were reallly awesome and helpful in the begining but now that they got cred they are starting to treat people like shit. just my 2 cents.
like i said, im a returning customer, i have been ordering since AT LEAST 2006 or 2007, i have spent over 1500 dollars easily, probably over 2k..i am a forum moderator at one of the biggest online forum communities on the internet, i feel like i should be treated a little bit better, but i guess i cant change it, but i can change where i buy my seeds and tell my friends where i go and DONT go to...i hope your problem was taken care of, sorry for the rambling, goodluck
edit. also i recently saw a very troubling problem from the attiude that i saw on RIU, im still trying to look into it a bit more but all of these things are making me consider where i buy my genetics.