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david1986

Member
What's incorrect, Gary? $15 (£9.99) is the fee for tracked shipping at Herbies. $7.50 (£4.99) is the fee for untracked shipping at Herbies. You paid an additional $7.50 for tracking. That's the same as at Bonza although in fact our untracked shipping is cheaper and in addition we offer free international shipping for those customers who don't mind waiting an extra week or so.

We also offer reships on tracked (guaranteed) shipping.

Entirely correct.
I thought Bonza's shipping was free at the moment - you actually only pay if you want tracked - is this true???
I heard it was but not been on their site for a while - saving myself in case they put another mad Black Friday offer on
 

Labs Dexter

Well-Known Member
What's incorrect, Gary? $15 (£9.99) is the fee for tracked shipping at Herbies. $7.50 (£4.99) is the fee for untracked shipping at Herbies. You paid an additional $7.50 for tracking. That's the same as at Bonza although in fact our untracked shipping is cheaper and in addition we offer free international shipping for those customers who don't mind waiting an extra week or so.

We also offer reships on tracked (guaranteed) shipping.

Entirely correct.
I allways order from herbies and I pay the £4.99 discreet I have to sign for it and can track it still...

The other option is only different because the post man pops and no signature needed or cheap option to sign for.

I did order with both to see what's the difference lol at separate occasions

am in the UK to so I don't know if that has anything to do with it.

But to be honest Gary is right they should sort you out with something if not then just move on to the next one
 

Gary Goodson

Well-Known Member
What's incorrect, Gary? $15 (£9.99) is the fee for tracked shipping at Herbies. $7.50 (£4.99) is the fee for untracked shipping at Herbies. You paid an additional $7.50 for tracking. That's the same as at Bonza although in fact our untracked shipping is cheaper and in addition we offer free international shipping for those customers who don't mind waiting an extra week or so.

We also offer reships on tracked (guaranteed) shipping.

Entirely correct.
ok so what if your "tracked" shipping is the same. I've never had Herbies tell me to fuck off and call me an idiot like you did
What an absolutely ridiculous comment, weedenhanced. you look very silly in my opinion.
What a fucked up way to talk to a customer
We're in the business of keeping our customers happy.
By calling them names and saying they are making ridiculous comments?


riiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiight
 

thebonzaseedbank

Well-Known Member
That's because you pay for the guaranteed service, Gary. Had the OP purchased a guaranteed method we would not be having this conversation right now. Instead, he chose not to and then came on to the boards suggesting he had been treated unfairly. That is quite clearly not the case. For a man who has never ordered from us you sure do have a lot to say about us.
 

Gary Goodson

Well-Known Member
That's because you pay for the guaranteed service, Gary. Had the OP purchased a guaranteed method we would not be having this conversation right now. Instead, he chose not to and then came on to the boards suggesting he had been treated unfairly. That is quite clearly not the case. For a man who has never ordered from us you sure do have a lot to say about us.
Oh I get that man, but you still could've used a more tactful way of getting that point across with out sounding like a jerk.

Now I sound like the jerk right? And I'm sure you don't like it either.
 

david1986

Member
Oh I get that man, but you still could've used a more tactful way of getting that point across with out sounding like a jerk.

Now I sound like the jerk right? And I'm sure you don't like it either.
So do you like just use Herbies? I have got cash to spend at the end of the month and I have only ever used Bonza, but I am open to suggestions!
 

Gary Goodson

Well-Known Member
So do you like just use Herbies? I have got cash to spend at the end of the month and I have only ever used Bonza, but I am open to suggestions!
I've ordered from Attitude and their stealth/guaranteed is around $30 so I've been using Herbies exclusively for the past 2-3 years. They won me over when I had my order snatched by customs! They replaced my order ASAP with no problems. I didn't even know they offered a non tracked option...
 

david1986

Member
I've ordered from Attitude and their stealth/guaranteed is around $30 so I've been using Herbies exclusively for the past 2-3 years. They won me over when I had my order snatched by customs! They replaced my order ASAP with no problems. I didn't even know they offered a non tracked option...
sounds good but quite tempted by free Bonza shipping, gonna do a small herbs order and will see who does best Black Friday for big order...yet to be swayed I guess
 

Gary Goodson

Well-Known Member
sounds good but quite tempted by free Bonza shipping, gonna do a small herbs order and will see who does best Black Friday for big order...yet to be swayed I guess
Thats cool, I hope it turns out well for you because if not bonza seeds will be sure to let you know that you're the "silly" (aka dumbass) one and anything you post about it will be "absolutley ridiculous" :roll:

Imagine lending a friend some money and then they call you a idiot... wouldnt that upset you?
If I pay any company money, they BETTER not talk to me like that.
 

Corso312

Well-Known Member
Always get your money back.. I say " I don't know what that is, I didn't make that purchase"

You ALWAYS have leverage with Credit Card.
 

david1986

Member
Thats cool, I hope it turns out well for you because if not bonza seeds will be sure to let you know that you're the "silly" (aka dumbass) one and anything you post about it will be "absolutley ridiculous" :roll:

Imagine lending a friend some money and then they call you a idiot... wouldnt that upset you?
If I pay any company money, they BETTER not talk to me like that.
they've been ok with me so far but will def keep you posted! have you made any more vids??
 

sunni

Administrator
Staff member
What an absolutely ridiculous comment, weedenhanced. All of your friends have told you we don't send out 4th or 5th orders? Really? We're in the business of keeping our customers happy and making stories up like that just makes you look very silly in my opinion. You're importing seeds knowing there's a risk of interception and opted to do so using an untracked shipping method. By definition, when you order untracked the goods cannot be tracked and we are unable to simply magic up tracking information. We also mark our untracked shipments as NOT RECOMMENDED to your location.

As far as I can see the agent has dealt with your query absolutely correctly and professionally.
This isn't a professional response it's very defensive mate
 
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