jess617
Member
Hello fellow toker and Gardner's. This is my first review and complete A to Z experience and process with a online seed bank purchase. Since its my 1st review pictures included for proving everything. I've been wanting to buy beans for a long while but been nervous to, not because of the law aspects of it, but because of being scammed from the actual seed banks. But finally did go for it. The seed bank I've chosen was "Bonza Seed Bank" and the only reason I chosen them is because at the time they were offering a 33% "Cyber Monday" discount and "Supper 7 Double up Heaven" promotion, get free seeds depending on how much you spend, it was possible to get upto 14 free seeds. So I pulled the trigger and submitted my order on (Saturday 11/28). But soon as I did I noticed that I accidentally picked a few regular seeds that I was not in the market for, so I quickly sent them a few messages in hopes that they can replace them with something I wanted. But since it was a Saturday, the day after "Black Friday" I didn't receive any kind of response/reply, so I just had to wait till Monday to hopefully fix my order before it was shipped out. On (Monday 11/30) I didn't get a response/reply to any of my previous massages so I quickly sent a new one by the online instant messaging app they have on while you're on their website, and I instantly got a reply from Davina a rep from the customer service team, she was very nice and happy to help me with my issue and quickly straighten everything out for me. Again that was on (Monday 11/30). She even mentioned that I will be needing additional information to complete my order, so I quickly sent what I thought was needed. But on (Tuesday 12/1) I received a email stating that what I sent wasn't sufficient and needed the required information to process my order (Safety thing against fraud). So again I sent what was needed and this time was successful. And on (Wednesday 12/2) my order was now updated to "Order will be dispatched" I waited a while but didn't see/find the tracking number to my order. So I emailed to ask about it and was told I will receive an email when one is generated. So waited a couple more days and still haven't gotten a tracking number. So on (Friday 12/4) I emailed them to ask when will the item be shipped and receive a tracking number, and a few hours later I received an email saying... "Your order has been despatched and your tracking number should update within 24 hours" Again that was on (Friday 12/4) but now over 24 hours later I still haven't received anything. So as of now (Sat 12/5) this is where I'm at. Will update when and if I receive the tracking number and will update till I receive it since I "should" because I paid for the guaranteed option. TO BE CONTINUED!!!!!
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