Alright guys. Heres the deal.
About three weeks ago I ordered my equipment from there due to there prices.
Everything came in a timely manner and everything was there.
One of the two hortilux bulbs had a very bad tinging noise that was VERY loud when the bulb was lit.
I called and told them and he told me he would send me a new one out and when the new one got here to send my old one back.
I called a week later saying my bulb had not arrivd. He told me he shipped it the day before I should receieve it in a couple days.
I called back in 5 days and talked to his wife. She said Oh man we were just talking about you we'll send it out tonight it should be there in a couple days.
Today I call him and he tells me his wife no longer works there, they're getting divorce, and I owe him 75$ for the bulb I never paid for.
To make a long story short, hes not sending out my new bulb and im stuck with a broken one I didnt pay for.
I called back and left a message. He's out of the 75$ either way, maybe he'll realize that and send it back and keep a customer.. Its up to him.
What can I do? I got a bulb that lights up but tings like crazy. Should I call hortilux? Do you think authorized dealers locally will accept my broken bulb because they get credited for them, and i'll just pay like a 20% re-stocking fee?
About three weeks ago I ordered my equipment from there due to there prices.
Everything came in a timely manner and everything was there.
One of the two hortilux bulbs had a very bad tinging noise that was VERY loud when the bulb was lit.
I called and told them and he told me he would send me a new one out and when the new one got here to send my old one back.
I called a week later saying my bulb had not arrivd. He told me he shipped it the day before I should receieve it in a couple days.
I called back in 5 days and talked to his wife. She said Oh man we were just talking about you we'll send it out tonight it should be there in a couple days.
Today I call him and he tells me his wife no longer works there, they're getting divorce, and I owe him 75$ for the bulb I never paid for.
To make a long story short, hes not sending out my new bulb and im stuck with a broken one I didnt pay for.
I called back and left a message. He's out of the 75$ either way, maybe he'll realize that and send it back and keep a customer.. Its up to him.
What can I do? I got a bulb that lights up but tings like crazy. Should I call hortilux? Do you think authorized dealers locally will accept my broken bulb because they get credited for them, and i'll just pay like a 20% re-stocking fee?
