quick update, so I got my new light yesterday... and worked fine... thannnn today, does the same damn thing that my old one did, made lots of noise and didnt start up, I was PISSED!!!!! so I called them up and explained the problem, he told me it could be either one of two things he said first look at the mogul, and pull up the piece that touches the nipple of the bulb, did that still no working
so I called back, and he said well it could be the bulb we will send you a new one! and I was like grrr I dont want think thats the problem dont send the bulb I have a new one I'll check it out and give you a call, and soo I switched bulbs, and vuala, it works... and so does my old one
now I have a third light!!! yayy!!!
so I was upset I didnt get the free bulb, so I called back and said, hey can I have a replacement bulb for the one that died out, and he said noo problem well send it out today!!! YAYY!!!! NEW UPGRADED BULBS!!!! AND EXTRA BALLAST!!!!!! I LOVE HTG!!!!!!!!