Wes I’m done with this until I personally know your chiller isn’t producing 10 tons. We can argue about this for a month but it’s not going to change my mind. I feel like I’m arguing with a fence post, you buy a 10 ton chiller that you expect to produce 10 tons, which it does. What you want is a 10 ton chiller that produces 10 tons but uses 20% more energy and I think that is stupid, I’m sorry but it is. You want to threaten our reputation! Go for it! We can’t build chillers fast enough as it is…and that’s because our chillers are badass, use less power, and produce over their btu rating. I would love for you to tell people that your 10 ton chiller, that produces 10 tons, that uses 8 hp compressors to do it. Sounds like a great sales pitch to me.
As far as the compressor going out. First you tell me it was used for 8 weeks and then 10 weeks, which doesn’t matter be because it’s a year old. Leaks caused by the manufacturer don’t develop after a year of use. But that doesn’t matter either because after 3 months the warranty covers parts only. This means that I would have to make an exception for you and I’m not willing to do that because you are being unreasonable and accusing us of fraud. Besides we didn’t make a dime off of your chiller, greencoast complained they were making enough money because we gave you a price instead of them marking it up even more. We gave our entire $1,500 markup to them. So you got a substantial discount on the chiller because of that. You can more than pay for your compressors with that discount.*
Wes like I said above I’m done with this until I know the chiller you have doesn’t perform at it’s rating. You know that it does and that’s why you won’t test it, you just want it to use 20% more power.
Stephen*
Hydro Innovations
512-917-0248 cell
512-285-4606 fax
Sent from iPhone
On Nov 17, 2010, at 5:27 PM, Wes Riverside wrote:
Stephen your incorrect others i called aqua products, and cold shot chillers, and with r-22 refrigerant which is what you used they do not sell a 5 ton unit or 10 ton unit with 4 hp compressors, they used 5 hp compressors in there r-22 units.*
** Yes i would have been happy if the unit had what the receipt stated and only produced 10 tons or less, because i got what i paid for and what we agreed on. Actually by standards the btu ratings have to be 80% not 75%. I have heard too many different views from chill king and hydro innovations on ratings. This is why i meant no disrespect when i said i didn’t want to hear any more views or opinions. I first heard from Pat (owner of chill king) that my unit put out 138,000 btu, then later he told me, and texted me that it was 126,000 btu, then later he emailed me and i have 125,000 btu which is below, and you say 126,000 btu which is 10.5 tons. This is why i wanted 5 hp compressors, and made sure it was in the receipt, and approved by all parties involved. Under a constant heat load like i have you cannot rely on the stored btu that you have in your chill tank, because the smaller compressors don’t have a chance to cycle on and off for a long period, they don’t have a chance to get the temperature of the water down in the chill tank. Wether i am rite or wrong on my theory is irrelevant, i paid for 5 hp compressors, and that’s what i want.*
**I am giving you a chance to fix this matter and have good rap-or, and keep a good standing reputation in our small industry.

I recently tested the btu rating on the chiller using a licensed contractor, and chill kings test procedures. It came out at 83,591 btu. Stephen nor chill king wants to take any responsibility for this, and expects me at my cost to ship the unit back from ca, to texas at my expense after i have been repeatedly lied to by both parties. HORRIBLE CUSTOMER SERVICE AND PRODUCT, I AM TRYING TO MAKE SURE THESE COMPANIES DON'T BURN ANYONE ELSE, AFTER I SPENT OVER 11,OOO. THE WELDS AND CRAFTSMANSHIP ARE HORRIBLE AS WELL.

one more point of interest, I also had a compressor fail after 8-10 weeks of operation on the unit.I received the unit in 11/2009 but i had proof from the air handler receipts that it wasn’t installed till the beginning of september 2010. The failure was due to a refrigerant leak from a union, due to a manufacture defect. I was not reimbursed anything from hydro innovations and chill king paid for parts only 352 out of my $640 bill. thanks again