I hope this incompetency is what bean companies are not like???
1. Box not sealed with tape. (practically falls open because it was crushed somewhat).
2. They used 2 loose and easily removable cellophane bands leaving the contents unprotected and unsealed.
3. The cellophane bands could've easily snag on anything. (I've never seen such an insecure package ever).
Maybe they are relying on looking too sloppy to be of any importance?
im confused you ordered twice from two different companies one sent you kratom potentially instead of beans
and nowthe new one had poor packaging
for the latter, message them and let them know this doesnt seem like it would withstand much in terms of shipment and they could use better packaging
and than move on, i dont really think this is a huge deal. imho if this is your biggest fish to fry right now , it aint bad lol lifes good man