Unfortunately, I will have to chime in on this with negative impact. I know many on here have had successful transactions with attitude. I, myself, have had several... however, as of late, the transactions are not smooth, at all. I know the holidays have a huge impact on shipment times, but my last transaction 2 months ago was a disaster. I had placed the order and finished it up via ProtX, received confirmation email for the order, but never received follow-up. I sent several emails, all of which were unanswered. Several days later, I call and speak with a gentleman who advises the order didn't go through, but I let him know my card was charged. After some searching, he did see the transaction and advised products would be shipped shortly.
Received that order 16 days after order placed, although germ rates were less than 50%. I was disappointed, but I wrote that transaction off seeing all the positive stories on here. Approximately 13 days ago, placed another order and this time, transaction was apparently completed successfully and received follow-up email with tracking #. Thirteen days have passed and no merchandise. Tracking shows still held up at the ISC. Sent several emails, friendly ones at that, and no follow-up from attitude. I don't know what to think at this point. Seems that there are people still getting good results on here, but I am also finding more unpleasant outcomes as I search other forums.
I don't think I will order from them again, as they have not shown any willingness to support their customers concerns. It seems like they are either getting too big and cocky to take care of their customers, or something else is adrift in their operation.
I read where RollItUp admin has received many negative emails for this seedbank. I think it is time to move on to another now. What are your thoughts on this?
