Vivosun tent 5x5 missing 4 poles

tommyinajar

tommyinajar

Well-Known Member
I bought it from amazon warehouse for $60 but someone swapped the bag with the 4 "C" poles with ones from a 4x4 everything is new in the bag otherwise
any ideas?

Here is their awesome response~

Dear Customer,

Sorry that we don't have separate poles available.
We suggest that you return the item and get a replacement from Amazon.

Best Regard,
VIVOSUN Customer Care Team


``




ORDER # 112-xxxxxit is in the return process, which i don't want to do, Amazon basically asked me how are we going to supply vivosun poles?
Sent: Sunday, September 12, 2021 at 1:21 AM
From: "support@vivosun.com"
To: "
Subject: Re:Re: Amazon Order Question and Warranty Form submitted 2021-09-10 11:36:31
Dear Customer,

If it was sold by Amazon Inc, you might need to contact Amazon for help. We seller have no access to orders like that.
This happens because Amazon bought some of our products and sell them on the platform as well; in this case, Amazon serves as a seller, not just the online shopping platform.
You can contact Amazon Customer Service through the following steps and they will help with the warranty :

1. Use your Amazon account to log into www.amazon.com

2. Pull down to the bottom of this page and find the "Help" button, and click on it to get into a new page
3. Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it. Then you will get in touch with Amazon Customer Service Associate.

Best Regards,
VIVOSUN Customer Service Team
2021-09-12 00:10:40

from anazon inc
Sent: Friday, September 10, 2021 at 11:54 PM
From: "support@vivosun.com"
To: "1"
Subject: Re:Amazon Order Question and Warranty Form submitted 2021-09-10 11:36:31
Dear customer,
We are really sorry if there is any problem with our product. But with your order number 112-xxxxxx we couldn't retrieve the order and it shows there is an error. Could you please include a screenshot of your order summary, or can you please just check if the product is "SOLD BY: Amazon.com Services LLC" or by "VIVOSUN"? If it's the former, you might need to contact Amazon for help. This happens because Amazon bought some of our products and sell them on the platform as well; in this case, Amazon serves as a seller, not just the online shopping platform.

You can contact Amazon Customer Service through the following steps :

1. Use your Amazon account to log into www.amazon.com

2. Pull down to the bottom of this page and find the "Help" button, and click on it to get into a new page

3. Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it. Then you will get in touch with Amazon Customer Service Associate.

If it's sold by VIVOSUN, we will help you claim the warranty. We'll probably just need some help to locate the order.

Let us know and looking forward to hearing from you.

Best Regards,

VIVOSUN Customer Service Team
2021-09-11 02:36:32 < no-reply@getshogun.com >
New Amazon Order Question and Warranty form submission through your Shogun page.
Email: txxxxx
Order Number:: 112-5584458-xxxx
Product:: VIVOSUN 60"x60"x80" Mylar Hydroponic Grow Tent with Observation Window and Floor Tray for Indoor Plant Growing 5'x5'
Message: I bought off amazon return and the A&B poles don't connect 55-B & 44--C...So Imma guessing I need 55-C x 4

Hit REPLY to respond directly to the submitter
 
xtsho

xtsho

Well-Known Member
tommyinajar said:
I bought it from amazon warehouse for $60 but someone swapped the bag with the 4 "C" poles with ones from a 4x4 everything is new in the bag otherwise
any ideas?

Here is their awesome response~

Dear Customer,

Sorry that we don't have separate poles available.
We suggest that you return the item and get a replacement from Amazon.

Best Regard,
VIVOSUN Customer Care Team


``




ORDER # 112-xxxxxit is in the return process, which i don't want to do, Amazon basically asked me how are we going to supply vivosun poles?
Sent: Sunday, September 12, 2021 at 1:21 AM
From: "support@vivosun.com"
To: "
Subject: Re:Re: Amazon Order Question and Warranty Form submitted 2021-09-10 11:36:31
Dear Customer,

If it was sold by Amazon Inc, you might need to contact Amazon for help. We seller have no access to orders like that.
This happens because Amazon bought some of our products and sell them on the platform as well; in this case, Amazon serves as a seller, not just the online shopping platform.
You can contact Amazon Customer Service through the following steps and they will help with the warranty :

1. Use your Amazon account to log into www.amazon.com

2. Pull down to the bottom of this page and find the "Help" button, and click on it to get into a new page
3. Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it. Then you will get in touch with Amazon Customer Service Associate.

Best Regards,
VIVOSUN Customer Service Team
2021-09-12 00:10:40

from anazon inc
Sent: Friday, September 10, 2021 at 11:54 PM
From: "support@vivosun.com"
To: "1"
Subject: Re:Amazon Order Question and Warranty Form submitted 2021-09-10 11:36:31
Dear customer,
We are really sorry if there is any problem with our product. But with your order number 112-xxxxxx we couldn't retrieve the order and it shows there is an error. Could you please include a screenshot of your order summary, or can you please just check if the product is "SOLD BY: Amazon.com Services LLC" or by "VIVOSUN"? If it's the former, you might need to contact Amazon for help. This happens because Amazon bought some of our products and sell them on the platform as well; in this case, Amazon serves as a seller, not just the online shopping platform.

You can contact Amazon Customer Service through the following steps :

1. Use your Amazon account to log into www.amazon.com

2. Pull down to the bottom of this page and find the "Help" button, and click on it to get into a new page

3. Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it. Then you will get in touch with Amazon Customer Service Associate.

If it's sold by VIVOSUN, we will help you claim the warranty. We'll probably just need some help to locate the order.

Let us know and looking forward to hearing from you.

Best Regards,

VIVOSUN Customer Service Team
2021-09-11 02:36:32 < no-reply@getshogun.com >
New Amazon Order Question and Warranty form submission through your Shogun page.
Email: txxxxx
Order Number:: 112-5584458-xxxx
Product:: VIVOSUN 60"x60"x80" Mylar Hydroponic Grow Tent with Observation Window and Floor Tray for Indoor Plant Growing 5'x5'
Message: I bought off amazon return and the A&B poles don't connect 55-B & 44--C...So Imma guessing I need 55-C x 4

Hit REPLY to respond directly to the submitter
Click to expand...
Well was it sold by Vivosun or Amazon? If it was sold by Amazon then you'll need to contact Amazon.

If you didn't purchase from Vivosun then you need to work with the actual seller you purchased it from. It's no different than buying something like a Kitchenaid mixer from a seller other than Kitchenaid. You would need to contact the seller if you had an issue with your purchase and not Kitchenaid.

Amazon warehouse is Amazon so you need to work with Amazon and not Vivosun. I would do what Vivosun suggested and return the tent to Amazon warehouse.

Good luck.
 
Ayashi Hitomi

Ayashi Hitomi

New Member
OK this is the best MacGyver process I can think of for this is to go to your local hardware store and to get the proper size PVC piping that you are missing you are then going to use duct tape and sealants preferably rubber cement type to attach the polls to the other ones that they come in fit in properly. Then you are going to cut them where they supposed to connect into the attachment brackets that way you can make it fit into your tent properly.
 
Doug Dawson

Doug Dawson

Well-Known Member
It's not right, send it back to Amazon and get a new one. Amazon has one of the best return policies, no sense in wasting your time doing anything else.
 
tommyinajar

tommyinajar

Well-Known Member
#2 guckinF Vivosun doesn't have poles for their own tent huh? First vivosun tent I ever bought. Granted they can't supply shit to every Amazon thief who steals shit and returns it, tell me that! I'll keep buying Zazzy tents I guess.

Maybe amazon replaced the missing poles with the wrong one, who knows, but I bought an open item with missing parts, that was open,new and 100% there for even less, where the first was "new" w/ olny a damaged box....
 
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