LED Companies w/ LINKS
- Thread starter Beefbisquit
- Start date
They know who they are, im not going to air them out like that. I'll wait another 24 hours then if no movement I'll be disputing the purchase. They know who they are and they can see this comment so it won't be any bit of a surprise. If it comes to that then I'll announce who it was. This honestly just makes it obvious how you guys need a reliable vendor. I will more than likely be adding UL approved and possibly ip68 rated cob fixtures at me electronics repair facility. I would pre order the parts and they would be pre-assembled ready to ship should I decide to do it.
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Enigma
Well-Known Member
If you have a problem with a service or product the community needs to know.
You are doing us a disservice by remaining silent.
The way you go about it will reflect on your character.
Be honest and professional and no one can point their finger at you.
I u understand your perspective but as a business owner id like to give the guy a chance to make good. If he delivers then great, I can look past the atrocious sales methods. He's a very knowledgable guy, as much as I know about electronics he trumps me in LED and lighting knowledge. He's well known on here and from what I was able to tell has done your community a good service thus far, hence my decision to buy from him. I just hate dishonest sales tactics. He could have said something like " hey man I don't stock parts, so it will be some time before you can expect to see a shipment" and I STILL would have bought from him, because I was already sold on his services from reading his threads and comments and seeing how much he does contribute here. At least then I would have had an accutate expectation, instead I'm left wondering what the deal really is because he obviously said whatever I wanted to hear to land the sale only to change the story after.If you have a problem with a service or product the community needs to know.
You are doing us a disservice by remaining silent.
The way you go about it will reflect on your character.
Be honest and professional and no one can point their finger at you.
It speaks better to my character that I am keeping his name to myself until it actually does become an issue. If he doesn't pull the trigger soon, I'll be airing him out. Until then he has a chance to learn from this, the lesson being never ever mislead customers, especially ones who have no problems making dirty deeds a public issue.
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Don't be a vultureCOBkits, supra, growmou5?
Enigma
Well-Known Member
Dishonesty is dishonesty.
You can PM me, confidentially.
I'm testing LED and I would like to avoid any problems with companies I could possibly do business with.
Thats my point exactly. In all 3 of my businesses i operate with 100% transparency out of respect for my clients. If anything this has solidified my reputation and helped sales, not hindered it .
CobKits
Well-Known Member
thats a callout im not going to hide
newbkind ordered 18 custom light engines six days ago, from the page that clearly states "Light engines listed in inventory are assembled and ready to ship – all options listed are backorderable as well- please allow 1 week for assembly and shipping on backordered items"
we spoke on the phone for probably a half an hour before he placed the order. At the time i was hoping to get to them last weekend and optimistically mentioned this, but didnt. (all customs are first in-first out). He asked if everything was 'in stock', i said yes i just need to build them, explained this again a few times when asked for status updates over the last week
am shipping all parts today. those were next up but i wont miss the 3 hours of benchwork
newbkind ordered 18 custom light engines six days ago, from the page that clearly states "Light engines listed in inventory are assembled and ready to ship – all options listed are backorderable as well- please allow 1 week for assembly and shipping on backordered items"
we spoke on the phone for probably a half an hour before he placed the order. At the time i was hoping to get to them last weekend and optimistically mentioned this, but didnt. (all customs are first in-first out). He asked if everything was 'in stock', i said yes i just need to build them, explained this again a few times when asked for status updates over the last week
am shipping all parts today. those were next up but i wont miss the 3 hours of benchwork
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Works for me. When I asked you on the phone if the "backorder" status meant an additional wait you said only slightly, that you'd have them out Sunday-monday. So I checked on Sunday and got the the spiel about 2 weeks, and then again today another procrastination attempt. I am confident that if I had not called you out it would be another week before I saw movement. Again just be honest upfront and you'll avoid this issue entirely.thats a callout im not going to hide
newbkind ordered 18 custom light engines six days ago, from the page that clearly states "Light engines listed in inventory are assembled and ready to ship – all options listed are backorderable as well- please allow 1 week for assembly and shipping on backordered items"
we spoke on the phone for probably a half an hour before he placed the order. At the time i was hoping to get to them last weekend and optimistically mentioned this, but didnt. (all customs are first in-first out). He asked if everything was 'in stock', i said yes i just need to build them, explained this again a few times when asked for status updates
am shipping all parts today. those were next up but i wont miss the 3 hours of benchwork
Heres the parts of our conversation relevant to the assembly and shipping, not incliding his proposed weekend deadline. I never put him on the spot I was extremely polite when I inquired. His reactions are defensive, as if he knows what he is doing wrong. "I'm tired, been harvesting, 2 other orders before yours" and other deferral attempts were made rather than just stating an estimated timeframe. This behavior is indicative of someone who's actions were intentional.
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CobKits
Well-Known Member
well slightly is relative as many parts take 4-8 weeks to even get when they are actually backordered at the component level
thanks for the feedback, i will do what i can to make everything more transparent. im a one-man shop and do my best to make every customers experience the best it can be.
I was 100% honest upfront, yes i was a bit optimistic but again the website says 1 week (that changes, sometimes it is longer based on backlog)
i am 110% confident that is not the case and there are literally hundreds of customers from this site who would back me up on that. i know when you are new to the community it may be hard to distinguish the small shops from the faceless chip houses, i would have thought a very long phone conversation would have translated that. I also spend a ton of time attempting to help people who arent customers. its a grower-to-grower relationship i strive for and am proud to be a contributing part of this community (for all its warts)
dissatisfied customers are part of any business, its the frequency of dissatisfied customers that becomes an issue. fortunately very rare!
Thats what surprised me, after seeing all your amazing contributions, tons of satisfied customers...to experience that was a shock to say the least man. That is exactly why I was not saying your name yet. I understand what one man ships are bro. I am an ordained minister with a wedding solemnization service, an emergency breakfox technician on call 24/7 and i still run an electronics repair shop in my community. Guess what, i am sole proprietor of all 3 entities and i still only ever lay out a proposal i KNOW I can stand behind. Nobody can say I loed, or that I mislead, or that I'm in over my head because I never elevate expectations beyond what I can guarantee I can perform. This is why i have thousands of 5 star ratings and reviews with not even one single negative review plastered all across the internet on every platform my services encompass. I'm not going to tell you what to do, but if you want your own business to THRIVE, not just survive, whay I'm saying here is very solid advice, I believe my track record speaks for itself.
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CobKits
Well-Known Member
one more post.. i need to ship
all 3 of those are 100% true
i did harvest on sat/sun, built 2 orders on mon tues, and am currently on 2 hours sleep today
defense? not really. i just cant stand to be called a liar, because im the farthest thing from it.
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You dont get it. I Don't really care about your busy life in regards to my purchase man. I just dont, its none of MY business. So here's the how you should have addressed it, notice how i completely omit all the "blah blah my life" crap and I get right to the point with an answer any customer can readily accept:
Me:
"Hey bud,
How are those puppies doing?
Thanks"
You:
"Been really busy, I'll have then in the mail with tracking by X date"
Me:
"Ok man no problem shit happens, thanks for the info"
Enigma
Well-Known Member
I don't believe you were being honest with your grievance or you weren't paying attention to the disclaimer.
You have to read and understand everything.
Not everyone is running a sweatshop.
thats a callout im not going to hide
newbkind ordered 18 custom light engines six days ago, from the page that clearly states "Light engines listed in inventory are assembled and ready to ship – all options listed are backorderable as well- please allow 1 week for assembly and shipping on backordered items"
we spoke on the phone for probably a half an hour before he placed the order. At the time i was hoping to get to them last weekend and optimistically mentioned this, but didnt. (all customs are first in-first out). He asked if everything was 'in stock', i said yes i just need to build them, explained this again a few times when asked for status updates over the last week
am shipping all parts today. those were next up but i wont miss the 3 hours of benchwork
+1 Customer Service
I wouldn't expect you to put my order ahead of someone else's just because I believe my needs are more important than theirs.
I don't expect to be expedited at all, I just don't appreciate being told one thing then another that contradicts the former statement. I made sure to ask very specific questions to ensure I understood. He never mentioned any disclaimer or the sort until after unasked about my item days later. His initial approach, I wish was I copyable form but it was over the phone, was that it would be quick, minimum build time and even gave a day he could ship.
Like I said he could have simply stated all this from the start and I would have had no reason to expect any different, but he assured me if quite the opposite. Perhaps it was the excitement if making a sale, that's a rush and it's a hard one to keep in check, either way going by what he told me, I was under one impression and received the opposite outcome, again because he expressed the terms himself
If you're tv comes to me to repair and I tell you I'll have an estimate in 3 days, you expect exactly that or you come get your tv most of the time and move on. You cant say otherwise, i do this for a living 20+ years experience in numerous trades.
If you call and ask how your tv is doing and I day I've been crammed with other repairs hindering my ability to diagnose your tv then you get annoyed. You want a new deadline and you deserve that clarity, because you are my customer.
If it then have yet another reason on the next proposed date, as he had in this situation, you start to question my credibility and more than likely at this point want your money back.
If you call and ask how your tv is doing and I day I've been crammed with other repairs hindering my ability to diagnose your tv then you get annoyed. You want a new deadline and you deserve that clarity, because you are my customer.
If it then have yet another reason on the next proposed date, as he had in this situation, you start to question my credibility and more than likely at this point want your money back.